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| Q. What is your
return policy? |
A. Click
here for return policy page
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| Q Where are you located? |
A: We are located at 325 west 38th St. between 8th and
9th ave. on the 17th floor. Click
here for MAP
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| Q: Do I need
an appointment to come to your showroom? |
A: No, you do not need an appointment to come in during
our normal business hours: Monday to Friday from 9AM to 6:30
PM. However, an appointment is recommended if you need a specific
style, color and size advertised on our web-site to be sure
we have it in stock for you when you come.. Please note that
we do not have all the styles in our showroom. We may need
to pick it up especially for you in your size and color. So,
if you want a specific style, please call us first so we may
check availability and advise you.
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| Q: How long does
it take for me to get a refund for my return? |
A: Once we receive your return we inspect to make sure
the dress has not been worn, stained or damaged. Once the
inspection is approved, we credit your account immediately.
It takes from 24 to 48hrs. to reflect the credit on your bank
statement.
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| Q: Why was
I not fully credited for my return if I returned it within the
21 days? |
A: We have a 100% inspection on merchandise with highly
trained inspectors. They inspect merchandise going in and
out of our warehouse. If you were not fully credited, it is
because the inspectors found the style damaged or stained
and needs repair or dry cleaning. We deduct the cost of repair
from your credit card (The cost of the repair or cleaning
may vary depending on the condition of the style.) Once we
know the exact cost, we send an e-mail notifcation to you
and deduct this cost from your credit card.
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| Q: Why was my return
not accepted and shipped back to me? |
A: If thestyle is seriously stained and can not be dry-cleaned
or can not be repaired, we return it to the sender. We call
you first and notify you. We will charge your account to send
it back to you. This is to prevent those rare cases where
customers abuse our liberal return policy.
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| Q: What do I do
if I need to exchange an item for another color or size? |
A: The fastest way to exchange a style is to call us and
make sure we have the replacement size or color. We recommend
that you place a new order for the replacement size or color..
You can send the previous order back to us for full credit
within the 21 days . Once we receive it, we credit your account.
If you are not in a hurry to receive the exchange, please
call us to make sure we can hold the style for you. Then send
your return back. You should request the style and color in
the invoice and specify: PLEASE EXCHANGE! If we do not have
the replacement style or color in stock at that time, we will
contact you and issue your credit immediately if we are unable
to get it for you. Or, we will notify you of the expected
delivery of the replacement size or color.
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| Q: Can I use
a different ship to name, phone number and address than my bill
to name, phone number and address? |
A: Yes. You can. However your order will be subject to
delay. In order to ship to a different address than the bill
to address, we need to contact the bill to person by phone
for approval. Once we get this approval, we contact the credit
card issuing Bank for name and address verification. Once
these two steps are complete, your order is shipped. We follow
this procedure in order to provide necessary security to your
credit card.
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| Q: Do you deliver
on Saturday? |
A: Yes, for Next Day Air Only. $10 EXTRA NON-Refundable
charge will be added. Please write in the comments section
of order: "SATURDAY DELIVERY NEEDED!" Orders receieved
Thursday with 2nd Day air arrive on Monday.
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| Q: If you receive an
email/phone call that your order is on hold. What is the problem? |
A: The style you selected is not in stock at
the moment but is in route to us. Please let us know the following:
What is YOUR WEAR DATE? Would
you like assistance in finding a different style? Can one
of our personal shoppers get back to you? Once we receive
this information we can find a solution.
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| Q: Do
you have 2 websites? |
| A: Yes. www.edressme.com and www.edressme.net
They are identical in content and price. However, if store credit
is issued on .com new orders must be entered there; and if the
original store credit is issued on .net. New orders must be
taken there. (
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| Q: Do
you have coupons? |
A: From time to time, we offer coupons to our
previous customers and to those who opt in to our email list.
To join our email list, click on the "join our email
list" text on the left hand menu of every page. Click
here for specials & coupons.
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| Q: I need
this dress by such date. Where is it? |
A: We are sorry for the delay. We will have
our personal shopper check this problem and call you back
ASAP.
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| Q: Do you
collect sales tax? |
A: We collect sales tax on all items shipped
to addresses in NY state.
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| Q:
I'm responding to an email that you sent me stating Address
bad, Zip bad. What do I do? |
A: The billing information that you provided
on your order does not match the information on file at your
bank for your credit card. Provide us with the billing address
on your last credit card statement or provide us with a DIFFERENT
credit card with correct billing address.
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| Q:
I saw a style in a magazine can I order it from you? |
A: We will try to get it for you. Please give
us your name and phone # and/or email address as well as the
name of the magazine, the page # where the style appears,
a style # and the manufacturer of the style. Please tell us
your size and color choice and the date you need the style.
This information will be emailed to our personal shoppers
who will contact you to let you know if they were successful
in finding the style for you.
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| Q: My
package arrived damaged. What do I do? |
A:If you receive a package that has been damaged,
DO NOT discard the box or the contents. You will need to call
one of our customer service representatives at 212-239-6505
or 866-433-7377, Monday through Friday, between 9am-6pm EST.
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| Q:
How do I print a return label? |
A: You must click on on the following symbol:
Print UPS return label:
This symbol can be found by clicking Customer Service on the
homepage.A new window will open up. Simply fill in the fields.
For weight, use 2.0 lbs (DO NOT TYPE THE WORD LBS). Press
continue and the final screen will display a UPS label.
PRINT the label on any printer. AFFIX the label to the parcel,
covering up any previous delivery address and barcode. Drop
off your package at a UPS station, give it to a UPS driver,
or leave it at a valid UPS drop-off point. If you call UPS
to pick up your package, you will be charged a pick-up fee.
You must call UPS to determine this fee.
We will fully credit your account for this purchase as soon
as we receive the package and it has been inspected for damages.Please
note that we do not pay for returns on international orders
at this time.
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| Q:
My computer can't print the return label. What do I do? |
A: We can mail you a return label or if a fax
is available, we can fax you a label.
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| Q: Was
your fashion show on TV? |
A: Yes, Sunday Nov. 16, 2004 Fox Magazine featured
a story on the eDressMe fashion show. Click on the link on
the home page to see the piece. It requires either a "Real
player" or "windows media player" for the streaming video.
Click
Here for Fashion Show
We have also appeared on WCBS T.V., Jack
and Ali and MTV.
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